Frequently asked questions

Here you will find frequently asked questions about EDELBOX and our services. If you can’t find your question or if you still need more information, please feel free to send us a message via the Contact form.

Finances

Once we receive your non-binding request, we will contact you by phone or e-mail to coordinate the details as soon as possible. Then we’ll prepare a custom offer for you. Once we’ve received your binding order, we will send you an invoice, which must be payed in advance. Upon receipt of your payment, we will immediately begin production of your order.

As a guideline, here is our non-binding framework information: Generally, the following limits apply to tax-deductible gifts for those entitled to deduct pre-tax: €35 net for customers (once per person per year) and €60 for employees (multiple times per year possible based on occasion). Higher amounts are considered non-deductible business expenses. Please be sure to check with your tax advisor.

Design

An embosser is a tool that we use to emboss your logo on the top of the EDELBOX. We then finish it with hot foil stamping. We first produce your individual embosser stamp, which we can then reuse for all EDELBOXes.

We emboss your logo prominently on the top of the EDELBOX and foil-coat or print it on the accompanying greeting card.

Your logo must be available as a vector file (file extensions: .eps, .ai, or .svg). We would also be happy to contact your graphics department or agency.

Yes, you are welcome to provide us with your own motif. Please make sure that it meets the following print specifications: PDF-X 4, CMYK color format (possibly with a separate channel for varnish or foil), correct dimensions incl. bleed. A precise agreement can be made during the offer phase.

Shipping

Yes, all we need is for you to fill out an Excel list with your shipping addresses. The individual EDELBOXes in your order will then be sent directly to your customers through our logistics center.

Yes. In cases where you’d like to hand over your EDELBOXes personally, we’re happy to also send your delivery directly to your company address.

Shipping is done through DHL. Shipping within Germany costs €5.80 per EDELBOX. For deliveries to other countries, we will be happy to provide you with a detailed list of shipping costs upon request.

In exceptional cases, however, German export requirements or individual import and customs regulations worldwide may throw a wrench in our gears. Of course, we will clarify this matter in individual cases ahead of EDELBOX production.